Patient Services & Support Specialist

Lincare Holdings Inc.; Georgia; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Training and advancement opportunities

Job summary

Lincare Holdings Inc. in Georgia is seeking a customer service representative to answer questions, resolve issues, and determine ongoing product/service needs while supporting compliance with physician directions.

You will handle inbound and outbound calls, enter orders, verify demographics, educate customers about products, and document interactions in the computerized records system.

Qualifications

• High school diploma or GED or related entry-level experience.
• Proficiency with basic computer entry tasks.
• Ability to read patient orders and follow written/oral instructions.
• Strong communication with coworkers and patients.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products or services.
• Verify physician orders and document calls in records.
• Enter customer orders and update demographics in the system.
• Educate customers about products and services.

Skills

Communication

Customer service

Data entry

Training support

Education

High School Diploma or GED

Basic computer entry

Tools

CRM software

Order entry system

Job description

Lincare Holdings Inc. in Georgia is seeking a customer service representative to answer questions, resolve issues, and determine ongoing product/service needs while supporting compliance with physician directions.

You will handle inbound and outbound calls, enter orders, verify demographics, educate customers about products, and document interactions in the computerized records system.