Patient Service Specialist – Primary Care Front Desk

Duke Careers; Durham (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Duke Primary Care Mebane seeks a Patient Service Associate to support daily clinic operations, including check-in/check-out, patient verification, appointment scheduling, and charge posting. You will handle cash transactions and deliver outstanding patient service in a busy primary care setting.

Ideal candidates have basic PC skills, data entry, and knowledge of medical terminology and telephone etiquette, plus the ability to multitask in a healthcare environment.

Qualifications

• High school education and basic grammar/maths knowledge.
• Minimum one year of patient/public service experience; healthcare preferred.
• Knowledge of medical terminology and telephone etiquette.

Responsibilities

• Coordinate and perform administrative tasks to support daily clinic operations.
• Verify patient identification, manage check-in/check-out, post charges and handle cash.
• Schedule appointments and process referrals.
• Deliver excellent customer service and manage messages.

Skills

Basic PC and data entry

Medical terminology

Telephone etiquette

Organization and prioritization

Customer communication

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

Duke Primary Care Mebane seeks a Patient Service Associate to support daily clinic operations, including check-in/check-out, patient verification, appointment scheduling, and charge posting. You will handle cash transactions and deliver outstanding patient service in a busy primary care setting.

Ideal candidates have basic PC skills, data entry, and knowledge of medical terminology and telephone etiquette, plus the ability to multitask in a healthcare environment.