Patient Services & Care Coordination Specialist

RHC Group Management LLC; South Lyon (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA + exclusive healthcare discounts

401(k) with company match

Flexible time off + Vacation Exchange

Job summary

Bookmark Medical in South Lyon, MI is seeking a Patient Service Specialist to deliver warm, patient-centered front desk support. You will greet patients, manage check-ins, calls, and referrals while ensuring smooth scheduling and billing workflows.

You will support insurance verification, prior authorizations, and accurate EHR updates, collaborating with providers to maintain a trusted, efficient care experience for every patient.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

Skills

Healthcare experience

Customer service

Communication skills

EHR proficiency

Tools

Athena EHR

eCW

Job description

Bookmark Medical in South Lyon, MI is seeking a Patient Service Specialist to deliver warm, patient-centered front desk support. You will greet patients, manage check-ins, calls, and referrals while ensuring smooth scheduling and billing workflows.

You will support insurance verification, prior authorizations, and accurate EHR updates, collaborating with providers to maintain a trusted, efficient care experience for every patient.