Front Desk & Patient Services Coordinator

Great Lakes Bay Health Centers; Saginaw (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Lakes Bay Health Centers is seeking a detail‑oriented front desk specialist to support patient check‑in/out, verify demographics and insurance, schedule visits, and handle billing tasks at our Michigan clinic.

You will maintain accurate EMR data, assist with referrals, and ensure exceptional customer service in a fast-paced healthcare setting. This on-site role requires professionalism and teamwork.

Qualifications

• High school diploma or equivalent; 1 year medical office experience preferred.
• Basic medical terminology and medical insurance processing experience.
• Typing, filing, and data entry with accuracy.
• Ability to multitask in a dynamic clinical environment.

Responsibilities

• Greet patients and check in/out, collecting demographics and insurance details.
• Schedule and manage appointments, cancellations and reschedules.
• Process co-payments and payments for services.
• Verify insurance coverage and document in EMR.
• Coordinate referrals and communicate with providers.
• Handle phone calls with professional telephone etiquette.
• Enter data accurately in the EMR and manage billing paperwork.
• Assist orientation of medical staff as needed.
• Direct patients to appropriate areas.
• Maintain cash drawer balance and deposits.
• Foster excellent customer service in all interactions.
• Ensure interpreter services when needed.

Skills

Typing

Filing

Computer

Telephone etiquette

Answering skills

Critical thinking

Multitasking

Customer service

Interpersonal skills

Education

High school diploma

Job description

Great Lakes Bay Health Centers is seeking a detail‑oriented front desk specialist to support patient check‑in/out, verify demographics and insurance, schedule visits, and handle billing tasks at our Michigan clinic.

You will maintain accurate EMR data, assist with referrals, and ensure exceptional customer service in a fast-paced healthcare setting. This on-site role requires professionalism and teamwork.