Front Office Patient Services Specialist

MyMichigan Health; Midland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a patient service-oriented front desk assistant to support clerical and receptionist tasks across Midland, Freeland, Auburn, and Bay areas. You will manage patient flow, verify insurance, schedule appointments, and register patients in a fast-paced environment.

Role emphasizes excellent customer service, HIPAA compliance, and teamwork with clinicians and staff, while handling payments and referrals as needed.

Qualifications

• High School Diploma required; Associates Degree preferred.
• Two years experience in a medical office or similar setting.
• Knowledge of medical terminology and office policies.

Responsibilities

• Acknowledge and greet patients, answer phones promptly and identify needs to take action.
• Verify and update patient information, verify insurance coverage and confirm provider assignment.
• Schedule patient appointments using multiple systems (PM, EMR, insurance verification).
• Register new patients and explain policies; collect email for portal enrollment when available.
• Before departure, schedule future appointments, tests, collect copays, process referrals and authorizations.

Skills

Keyboarding

Medical terminology

Interpersonal skills

Reading & writing

Computer skills

Education

High School Diploma

Associates Degree preferred

Tools

Practice management system

EMR

Medifax

Population health registry

Iterminal

Job description

MyMichigan Health is seeking a patient service-oriented front desk assistant to support clerical and receptionist tasks across Midland, Freeland, Auburn, and Bay areas. You will manage patient flow, verify insurance, schedule appointments, and register patients in a fast-paced environment.

Role emphasizes excellent customer service, HIPAA compliance, and teamwork with clinicians and staff, while handling payments and referrals as needed.