Patient Experience Advocate Front Desk & Care Coordination

Bookmark Medical; Queen Creek (AZ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Company funded HSA

401(k) with match

Life insurance

Flexible time off

Job summary

Bookmark Medical is hiring a Patient Service Specialist to create a smooth, supportive experience for every patient. You’ll greet patients, check them in, handle calls, schedule appointments, and assist with insurance verification while maintaining accurate information in the EHR.

Join a team committed to trust, teamwork, and compassionate care. If you bring healthcare or customer-service experience, strong communication, and a positive attitude, you’ll thrive here, with comprehensive benefits

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfortable in a fast-paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Administrative experience

Strong communication

Interpersonal skills

Team-oriented

EHR proficiency

Tools

Athena EHR

eCW EHR

Job description

Bookmark Medical is hiring a Patient Service Specialist to create a smooth, supportive experience for every patient. You’ll greet patients, check them in, handle calls, schedule appointments, and assist with insurance verification while maintaining accurate information in the EHR.

Join a team committed to trust, teamwork, and compassionate care. If you bring healthcare or customer-service experience, strong communication, and a positive attitude, you’ll thrive here, with comprehensive benefits