Patient Experience Coordinator

Bookmark Medical; Livonia (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA funded by company

401(k) with company match

Company paid life insurance

Flexible time off

Job summary

Bookmark Medical in Livonia, MI is seeking a Patient Service Specialist to greet patients, verify information, schedule visits, and support the front desk with warmth and professionalism.

You will handle calls, messages, referrals, insurance verification, and ensure accurate EHR updates, contributing to a patient-centered experience and efficient care delivery.

Join a team that values trust, teamwork, and compassion, offering comprehensive benefits and growth opportunities.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co-pays.
• Assisting with insurance verification and prior authorizations.
• Maintaining accurate information in the EHR and supporting front desk organization.

Skills

Customer service

Healthcare experience

Communication

Interpersonal skills

EHR proficiency

Job description

Bookmark Medical in Livonia, MI is seeking a Patient Service Specialist to greet patients, verify information, schedule visits, and support the front desk with warmth and professionalism.

You will handle calls, messages, referrals, insurance verification, and ensure accurate EHR updates, contributing to a patient-centered experience and efficient care delivery.

Join a team that values trust, teamwork, and compassion, offering comprehensive benefits and growth opportunities.