Patient Services & Billing Specialist

Advocate Health; Town of Oconomowoc (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Medical Group in Wisconsin is seeking a Patient Service Representative who will support providers, connect with patients, and help ensure a seamless, compassionate experience at every encounter. You’ll handle scheduling, registration, billing entry, and medical records updates, with accuracy and courtesy, while assisting with payer communications and data integrity.

A high school diploma and 1–2 years of customer service experience are required; the role thrives in a busy ambulatory

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: deliver efficient, high-quality service to patients arriving for appointments or requesting information.
• Billing Services: ensure accurate entry of billing information at the time of service and follow-up on missing data.
• Medical Records: maintain accurate and timely medical records in the patient accounting system.

Skills

Customer service

Communication

Handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Wisconsin is seeking a Patient Service Representative who will support providers, connect with patients, and help ensure a seamless, compassionate experience at every encounter. You’ll handle scheduling, registration, billing entry, and medical records updates, with accuracy and courtesy, while assisting with payer communications and data integrity.

A high school diploma and 1–2 years of customer service experience are required; the role thrives in a busy ambulatory