Patient Services Specialist — Ambulatory Care

223 Aurora Medical Group, Inc.; Waukesha (WI); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Medical Group (AMG) Waukesha is seeking a Part-time Patient Service Representative to support front-end operations and patient interactions at our Waukesha location. Per diem shifts cover mornings and evenings, including weekends and holidays, with a focus on accurate scheduling, registration, billing, and records.

The role requires a HS diploma and 1–2 years of customer service experience, plus ability to handle difficult callers. Join a patient-centered team within Advocate Health.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG) Waukesha is seeking a Part-time Patient Service Representative to support front-end operations and patient interactions at our Waukesha location. Per diem shifts cover mornings and evenings, including weekends and holidays, with a focus on accurate scheduling, registration, billing, and records.

The role requires a HS diploma and 1–2 years of customer service experience, plus ability to handle difficult callers. Join a patient-centered team within Advocate Health.