Patient Services & Billing Coordinator

Advocate Health; Menomonee Falls (WI); On-site; USD 39,000 - 48,000; Full time

Job summary

Advocate Medical Group in Wisconsin is seeking a Patient Service Representative to provide efficient, compassionate care coordination and office support for scheduling, registration, and billing. You will help ensure accurate medical records and timely information for patients and providers.

You will work as part of the ambulatory care team, handling patient inquiries, facilitating appointments, and supporting billing and records processes to maximize a smooth patient experience while

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Wisconsin is seeking a Patient Service Representative to provide efficient, compassionate care coordination and office support for scheduling, registration, and billing. You will help ensure accurate medical records and timely information for patients and providers.

You will work as part of the ambulatory care team, handling patient inquiries, facilitating appointments, and supporting billing and records processes to maximize a smooth patient experience while