Patient Services & Billing Specialist

Advocate Health; Town of Hartland (WI); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Job summary

Advocate Health is seeking a part-time Patient Service Representative to join Advocate Medical Group Hartland. The role supports providers, connects with patients, and ensures a seamless, compassionate patient experience in ambulatory care.

Responsibilities include patient services, billing information entry at visit, and maintaining accurate medical records. The position emphasizes teamwork and high-volume interactions in a clinical setting.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Handling difficult callers

Education

High school diploma

Job description

Advocate Health is seeking a part-time Patient Service Representative to join Advocate Medical Group Hartland. The role supports providers, connects with patients, and ensures a seamless, compassionate patient experience in ambulatory care.

Responsibilities include patient services, billing information entry at visit, and maintaining accurate medical records. The position emphasizes teamwork and high-volume interactions in a clinical setting.