Patient Services & Billing Specialist

aah; Chicago (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Base compensation

Premium pay

Incentive pay

Job summary

Advocate Health AMG Chicago is seeking a Patient Service Representative to support the ambulatory care team. You will help patients with scheduling and information needs, enter billing details at the point of service, and assist with maintaining up-to-date medical records.

The role emphasizes compassionate patient interactions and efficient workflow across departments. Minimum qualifications include a high school diploma and 1–2 years of customer service experience.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related customer service experience preferred.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: provide efficient, high-quality service to patients entering appointments or information requests.
• Billing Services: ensure accurate entry of billing information at time of service and follow up on missing data.
• Medical Records Services: maintain accurate and timely medical records in the system.

Skills

Customer service

Call handling

Communication skills

Education

High school diploma or equivalent

Job description

Advocate Health AMG Chicago is seeking a Patient Service Representative to support the ambulatory care team. You will help patients with scheduling and information needs, enter billing details at the point of service, and assist with maintaining up-to-date medical records.

The role emphasizes compassionate patient interactions and efficient workflow across departments. Minimum qualifications include a high school diploma and 1–2 years of customer service experience.