Patient Services & Billing Specialist

Advocate Health Care; Oak Lawn (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Advocate Heart Institute Oak Lawn is seeking a Patient Service Representative to support patients, schedule appointments, assist with registration and billing, and ensure a compassionate, efficient visit.

You will handle calls, greet patients, collect billing information, and coordinate with clinical staff to keep records accurate and up-to-date. This full-time role requires a high school diploma and 1–2 years of customer service experience.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or contact the office for information on tests, procedures, bills, referrals, and other matters.
• Ensures accurate entry of billing information at time of service and follow-up on missing information.
• Maintains accurate and timely medical records in accordance with practice standards.

Skills

Customer service

Education

High school diploma

Job description

Advocate Heart Institute Oak Lawn is seeking a Patient Service Representative to support patients, schedule appointments, assist with registration and billing, and ensure a compassionate, efficient visit.

You will handle calls, greet patients, collect billing information, and coordinate with clinical staff to keep records accurate and up-to-date. This full-time role requires a high school diploma and 1–2 years of customer service experience.