Patient Service Representative - Oak Lawn

Advocate Health Care; Oak Lawn (IL); Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

Advocate Heart Institute Oak Lawn is seeking a Patient Service Representative to support patients, schedule appointments, assist with registration and billing, and ensure a compassionate, efficient visit.

You will handle calls, greet patients, collect billing information, and coordinate with clinical staff to keep records accurate and up-to-date. This full-time role requires a high school diploma and 1–2 years of customer service experience.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsabilités

• Provides efficient, high-quality service to patients who arrive for appointments or contact the office for information on tests, procedures, bills, referrals, and other matters.
• Ensures accurate entry of billing information at time of service and follow-up on missing information.
• Maintains accurate and timely medical records in accordance with practice standards.

Connaissances

Customer service

Formation

High school diploma

Description du poste

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Schedule

Mon - Fri 9:30 AM / 6:00 PM

Possible weekends in the future

What You’ll Do

As a Patient Service Representative (PSR), you’ll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

The Advocate Heart Institute Oak Lawn office, located at 10837 S. Cicero Ave, provides comprehensive cardiology care for adults age 18 and older. The practice includes general cardiologists, electrophysiologists, cardiovascular specialists, and structural cardiology specialists, and offers a full range of cardiac diagnostic testing.

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Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.