Bilingual Patient Service Specialist

Hugh Chatham Health, Inc.; Oak Lawn (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Flexible Spending Accounts

Adoption assistance

Parental leave

Retirement plan with employer match

Educational assistance

Job summary

Advocate Health’s Oak Lawn location is seeking a Patient Service Representative to support providers and connect with patients, ensuring a seamless, compassionate experience. The role involves multi-tasked ambulatory care teamwork and emphasis on accurate data entry and patient interactions.

Responsibilities include handling patient check-ins, scheduling, billing information entry, and maintaining medical records, with potential weekend shifts in the future.

Qualifications

• One to two years related customer service experience.
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Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Health’s Oak Lawn location is seeking a Patient Service Representative to support providers and connect with patients, ensuring a seamless, compassionate experience. The role involves multi-tasked ambulatory care teamwork and emphasis on accurate data entry and patient interactions.

Responsibilities include handling patient check-ins, scheduling, billing information entry, and maintaining medical records, with potential weekend shifts in the future.