Patient Services & Billing Specialist

Advocate Health; Mount Prospect (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Medical Group, part of Advocate Health, seeks a dedicated Patient Service Representative to support ambulatory care operations in Mount Prospect, IL. You will assist patients with appointments, billing questions, and information needs, ensuring a compassionate, seamless experience across multiple locations.

Responsibilities include handling patient inquiries, ensuring accurate billing entries at service time, and maintaining complete medical records per practice standards.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provide efficient, high-quality patient services for appointments, information on tests and procedures, bills and charges, referrals, and other inquiries.
• Enter billing information at time of service and ensure accurate follow-up on missing data.
• Maintain accurate and timely medical records per practice and medical group standards.

Skills

Customer service

Education

High school diploma

Job description

Advocate Medical Group, part of Advocate Health, seeks a dedicated Patient Service Representative to support ambulatory care operations in Mount Prospect, IL. You will assist patients with appointments, billing questions, and information needs, ensuring a compassionate, seamless experience across multiple locations.

Responsibilities include handling patient inquiries, ensuring accurate billing entries at service time, and maintaining complete medical records per practice standards.