Patient Service Specialist: Fast, Compassionate Care

Advocate Health Care; Elk Grove Township (IL); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Educational assistance

Adoption assistance

Job summary

Advocate Medical Group Mount Prospect is seeking a part-time Patient Service Representative to deliver excellent patient service and support to the ambulatory care team. You will handle appointment scheduling, registration, billing data entry, and basic medical records upkeep in a fast-paced environment.

The role emphasizes accurate information, professional communication with patients, and collaboration with clinicians to ensure smooth care delivery.

Qualifications

• High school diploma or equivalent required.
• 1–2 years customer service experience preferred.
• Experience handling difficult callers/patients is a plus.

Responsibilities

• Provide efficient, high-quality patient services for appointments, tests, and information requests.
• Enter billing information at time of service and follow up on missing data.
• Maintain accurate and timely medical records per practice standards.

Skills

Customer service

Scheduling

Billing

Medical records

Education

High school diploma or GED

Tools

Billing software

EMR system

Job description

Advocate Medical Group Mount Prospect is seeking a part-time Patient Service Representative to deliver excellent patient service and support to the ambulatory care team. You will handle appointment scheduling, registration, billing data entry, and basic medical records upkeep in a fast-paced environment.

The role emphasizes accurate information, professional communication with patients, and collaboration with clinicians to ensure smooth care delivery.