Patient Services Specialist – Ambulatory Scheduling

Hugh Chatham Memorial Hospital; Elk Grove Township (IL); Sur place; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Retirement plan

Résumé du poste

Advocate Health is seeking a Patient Service Representative (PSR) to join our ambulatory care team. The role involves supporting providers, connecting with patients, and ensuring a seamless, compassionate experience across rotating Mount Prospect and Park Ridge locations.

As a frontline member of the care team, you will handle patient inquiries, ensure accurate billing information at service time, and uphold medical records standards while delivering high-quality service in a busy environment.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsabilités

• Provides efficient, high-quality service to patients who arrive for appointments or who contact the office by phone or in person.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Connaissances

Customer service experience

Difficult caller handling

Formation

High school diploma

Description du poste

Advocate Health is seeking a Patient Service Representative (PSR) to join our ambulatory care team. The role involves supporting providers, connecting with patients, and ensuring a seamless, compassionate experience across rotating Mount Prospect and Park Ridge locations.

As a frontline member of the care team, you will handle patient inquiries, ensure accurate billing information at service time, and uphold medical records standards while delivering high-quality service in a busy environment.