Patient Services Specialist: Scheduling, Billing & Records

Advocate Health; Lincolnwood (IL); Presencial; USD 36.000 - 42.000; Jornada completa

Descripción de la vacante

Advocate Health in Lincolnwood/Park Ridge is seeking a Patient Service Representative to support providers and connect with patients, ensuring a seamless, compassionate care experience. You will be part of the ambulatory care team, handling scheduling, billing entries, and medical records with a patient-first approach.

The role emphasizes high-quality customer service, professionalism, and the ability to manage inquiries and appointments across multiple channels in a fast-paced environment.

Formación

• High school diploma or equivalent.
• 1-2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsabilidades

• Provides efficient, high-quality patient services at ambulatory care sites.
• Ensures accurate billing information entry at time of service and follows up on missing information.
• Upholds standards for accurate and timely medical records.

Conocimientos

Customer service

Communication

Phone etiquette

Educación

High school diploma or equivalent

Descripción del empleo

Advocate Health in Lincolnwood/Park Ridge is seeking a Patient Service Representative to support providers and connect with patients, ensuring a seamless, compassionate care experience. You will be part of the ambulatory care team, handling scheduling, billing entries, and medical records with a patient-first approach.

The role emphasizes high-quality customer service, professionalism, and the ability to manage inquiries and appointments across multiple channels in a fast-paced environment.