Patient Services & Billing Coordinator

125 Advocate Health and Hospitals Corporation; Park Ridge (IL); On-site; USD 41,000 - 62,000; Full time

Job summary

Advocate Health in Park Ridge is seeking a patient services representative to provide efficient, high-quality service for appointments, tests and billing inquiries. This role requires handling calls and in-person visits with a focus on patient experience.

The position supports billing and medical record services, ensuring accurate data entry and timely record management in a busy clinic environment. Eligibility includes 40-hour work weeks, with a rotating schedule.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Patient interaction

Education

High school diploma

Job description

Advocate Health in Park Ridge is seeking a patient services representative to provide efficient, high-quality service for appointments, tests and billing inquiries. This role requires handling calls and in-person visits with a focus on patient experience.

The position supports billing and medical record services, ensuring accurate data entry and timely record management in a busy clinic environment. Eligibility includes 40-hour work weeks, with a rotating schedule.