Patient Services & Billing Specialist

Mercy Co; Missouri; On-site; USD 32,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The role includes handling patient financial conversations, collecting payments, and documenting outcomes with accuracy.

The position emphasizes strong communication, confidentiality, and the ability to work under pressure to maintain a patient-centered experience within Mercy's healthcare setting in Missouri.

Qualifications

• Education: High school diploma or equivalent.
• Skills: Strong verbal and written communication skills.
• Computer skills: Proficiency in basic computer skills, including data entry and word processing.
• Customer service: Excellent customer service and ability to maintain confidentiality.
• Experience: One year of applicable medical office experience.

Responsibilities

• Serve as the primary contact for patients and visitors at the front desk and manage front-desk operations and workflows.
• Communicate patient financial responsibility, request and collect payments, explain payment options and assistance resources, and document financial conversations.
• Support the financial aspects of patient encounters and maintain accurate documentation of conversations and outcomes.

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The role includes handling patient financial conversations, collecting payments, and documenting outcomes with accuracy.

The position emphasizes strong communication, confidentiality, and the ability to work under pressure to maintain a patient-centered experience within Mercy's healthcare setting in Missouri.