Patient Service Specialist - Front Desk & Payments

Mercy Co; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy in Missouri is seeking a Patient Service Representative who serves as the first point of contact for patients and visitors, ensuring a smooth, respectful front-desk experience. The role emphasizes accuracy, privacy, and compassionate service.

The position involves explaining billing options, collecting payments, and documenting financial conversations while coordinating with clinical staff to support access and privacy.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills; empathetic, patient-focused, and able to handle inquiries with tact.
• Accuracy and attention to detail in entering patient information, scheduling, and documentation.
• Maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure with professionalism.
• Attend Clinic Core Front Desk Training post-hire.
• Discuss patient financial responsibility, outstanding balances, payment options, and financial resources professionally.

Responsibilities

• Serve as the primary point of contact for patients and visitors.
• Manage front-desk operations and workflows.
• Explain patient financial responsibility and collect payments.
• Document financial conversations and outcomes accurately.
• Support a positive, seamless patient experience and coordinate with clinical staff.

Skills

Verbal communication

Written communication

Data entry

Customer service

Accuracy

Confidentiality

Under pressure

Training participation

Discuss financial responsibility

Patience and empathy

Education

High school diploma or equivalent

Tools

Basic computer skills

Word processing

Job description

Mercy in Missouri is seeking a Patient Service Representative who serves as the first point of contact for patients and visitors, ensuring a smooth, respectful front-desk experience. The role emphasizes accuracy, privacy, and compassionate service.

The position involves explaining billing options, collecting payments, and documenting financial conversations while coordinating with clinical staff to support access and privacy.