Patient Services & Billing Coordinator II

Baptist Memorial Health Care Corporation; Germantown (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a Coordinator-Customer Service to serve as the first point of contact for patients and visitors in a physician practice setting. The role involves coordinating office activities, verifying insurance, collecting co-pays, and scheduling appointments.

The position emphasizes professional communication and accurate data entry within the practice management system.

Qualifications

• Associates Degree preferred or equivalent
• At least 1 year in a physician practice or clinic
• Familiarity with medical terminology and insurance processes

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily and monthly close-out procedures for controls and cash balancing.
• Maintain knowledge of co-pays, deductibles, and workers' comp protocols for accurate billing.
• Provide excellent customer service and professional communication.
• Answer calls, route messages, and support appointment scheduling in the PM system.
• Enter charges accurately and maintain confidentiality of records.
• Assist with financial counseling and arranging payments when needed.

Skills

Customer service

Medical terminology

Insurance verification

Charge entry

Windows applications

Education

Associates Degree

Tools

Practice management system

Job description

Baptist Memorial Health Care Corporation is seeking a Coordinator-Customer Service to serve as the first point of contact for patients and visitors in a physician practice setting. The role involves coordinating office activities, verifying insurance, collecting co-pays, and scheduling appointments.

The position emphasizes professional communication and accurate data entry within the practice management system.