Patient Experience Coordinator II - Clinic Admin

Baptist Memorial Health Care Corporation; Columbus (MS); On-site; USD 34,000 - 43,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a Coordinator-Customer Service to serve as the first point of contact for patients and visitors in our physician practice. You will handle administrative tasks, verify insurance, collect co-pays, schedule appointments, and support billing and financial counseling as needed.

The role focuses on professional communication, accurate data entry, and coordination of office activities to ensure a smooth clinic experience for patients and staff.

Qualifications

• One year of experience in a physician practice or clinic.
• Associates Degree or completion of medical trade program.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance, communicates regularly with carriers for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Skills

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Job description

Baptist Memorial Health Care Corporation is seeking a Coordinator-Customer Service to serve as the first point of contact for patients and visitors in our physician practice. You will handle administrative tasks, verify insurance, collect co-pays, schedule appointments, and support billing and financial counseling as needed.

The role focuses on professional communication, accurate data entry, and coordination of office activities to ensure a smooth clinic experience for patients and staff.