Patient Experience Coordinator - Clinic Operations

Baptist Memorial Health Care; Huntingdon (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Baptist Memorial Health Care is seeking a Coordinator-Customer Service to serve as the first contact for patients and visitors. The role coordinates office activities for the physician practice and may handle financial counseling, co-pays, and appointment scheduling.

Responsibilities include insurance verification, communications with carriers, basic charge entry, and maintaining confidentiality. Strong customer relations and knowledge of medical terminology are essential.

Qualifications

• 1 year of experience in a physician practice or clinic.
• Associates Degree required or completed.
• Current knowledge of medical terminology.
• Excellent customer relations skills and professional communication.
• Basic knowledge of Windows applications.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Promotes customer satisfaction with professional communication.
• Answers calls, directs messages, and maintains workflow.

Skills

Customer relations

Charge entry

Medical terminology

Windows applications

Education

Associates Degree

Job description

Baptist Memorial Health Care is seeking a Coordinator-Customer Service to serve as the first contact for patients and visitors. The role coordinates office activities for the physician practice and may handle financial counseling, co-pays, and appointment scheduling.

Responsibilities include insurance verification, communications with carriers, basic charge entry, and maintaining confidentiality. Strong customer relations and knowledge of medical terminology are essential.