Patient Services & Billing Coordinator

Baptist Memorial Health Care; Germantown (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Baptist Memorial Health Care in Germantown, TN is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors. The role includes administrative and patient service tasks, coordinating office activities for a physician practice, scheduling appointments, and handling basic financial counseling, insurance verification, and co-pay collection.

You will maintain confidentiality, support patient flow, perform charge entry, work with carriers and regulators, and

Qualifications

• Collegiate or medical trade completion; Associates Degree preferred.
• Knowledge of medical terminology and insurance verification.
• Experience in physician practice billing preferred.
• Strong customer service orientation.

Responsibilities

• Verifies insurance and communicates with carriers and regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of co-pays and deductibles and workers' compensation protocols for accurate billing information.
• Promotes customer satisfaction with professional communication.
• Answers phones and directs messages to maintain workflow.
• Performs accurate charge entry and ensures compliance with policies.

Skills

Customer relations

Medical terminology

Insurance verification

Charge entry

Windows applications

Education

Associates Degree

Tools

Windows applications

Job description

Baptist Memorial Health Care in Germantown, TN is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors. The role includes administrative and patient service tasks, coordinating office activities for a physician practice, scheduling appointments, and handling basic financial counseling, insurance verification, and co-pay collection.

You will maintain confidentiality, support patient flow, perform charge entry, work with carriers and regulators, and