Patient Services Coordinator – Billing & Clinic Ops

Baptist Memorial Health Care; Memphis (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Baptist Memorial Health Care in Memphis, TN seeks a Coordinator-Customer Service to be the first contact for patients and visitors, handling administrative and billing tasks to ensure a smooth clinic experience.

The role supports office activities of the physician practice, may handle insurance verification, co-pays, and appointment reminders, and requires strong communication and organizational skills.

Qualifications

• One year of experience in a physician practice or clinic.
• Collegiate or medical trade completion; Associates Degree.
• Current knowledge of medical terminology.
• Excellent customer relations and communication skills.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and insurance protocols for accurate billing.
• Promotes customer satisfaction with professional verbal and nonverbal communication.
• Answers telephones and directs messages to maintain workflow.
• Schedules appointments and collects demographic/insurance information.
• Input data into the practice management system and maintain records.
• Coordinate resources to input accurate data and assist with financial counseling when appropriate.
• Complete assigned goals.

Skills

Excellent customer relations

Windows applications

Medical terminology

Education

Associates Degree

Job description

Baptist Memorial Health Care in Memphis, TN seeks a Coordinator-Customer Service to be the first contact for patients and visitors, handling administrative and billing tasks to ensure a smooth clinic experience.

The role supports office activities of the physician practice, may handle insurance verification, co-pays, and appointment reminders, and requires strong communication and organizational skills.