Clinic Admin & Patient Services Coordinator

Advocate Health; West Allis (WI); On-site; USD 36,000 - 46,000; Full time

Job summary

Advocate Health in Wisconsin is seeking an administrative professional to greet patients, handle scheduling, and manage general office tasks in a healthcare setting.

Responsibilities include coordinating appointments, processing referrals, handling billing forms, and maintaining patient records with accuracy and privacy. Strong communication and MS Office skills are essential for success.

Qualifications

• Typically requires 1 year of experience in scheduling, customer service, and administrative/clerical duties.
• Proficiency inMicrosoft Office applications and data entry.
• Strong organizational and communication abilities.

Responsibilities

• Greets patients and visitors, collects co-payments, and responds to routine information requests.
• Schedules and maintains calendar of appointments, meetings, and travel; coordinates related activities.
• Schedules patients and enters information into the computer system; coordinates with physician offices as needed.
• Answers and screens calls, triages clinical inquiries, and resolves problems appropriately.
• Assembles and releases patient records; works with Medical Records on requests.
• Generates and updates basic reports; distributes reports as needed.
• Keeps mail and department documents organized; operates office equipment and orders supplies as needed.
• Processes referrals and re-authorizations; assists with patient registration and information gathering.
• Assists with billing/reimbursement forms and compiling data for reports.

Skills

Multi-tasking

Customer service

Data entry

Organization

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Advocate Health in Wisconsin is seeking an administrative professional to greet patients, handle scheduling, and manage general office tasks in a healthcare setting.

Responsibilities include coordinating appointments, processing referrals, handling billing forms, and maintaining patient records with accuracy and privacy. Strong communication and MS Office skills are essential for success.