Patient Access & Payments Specialist

Duke University; Cary (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke Health is seeking a Patient Service Associate in Cary, NC to support daily clinic prep, patient check-in/out, and scheduling. This onsite role, Monday–Friday 9:00 AM–5:30 PM, emphasizes accurate data entry, cash handling, and patient communication within the PRMO revenue cycle team.

You will coordinate with physicians and staff, manage referrals, and ensure HIPAA-compliant documentation. Prior experience in healthcare is preferred, with strong customer service skills and attention to detail.

Qualifications

• High school education with basic grammar and math.
• Experience or familiarity with patient data and billing processes is helpful.

Responsibilities

• Prepare for clinic visits and review next-day patients.
• Enter pre-visit orders and prepare patient charts.
• Check-in patients and verify demographics in Maestro Care.
• Collect co-payments and balance accounts.
• Explain billing to patients per policies.
• Schedule tests and procedures.

Skills

Data entry

Medical terminology

Organizational skills

Customer service

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health is seeking a Patient Service Associate in Cary, NC to support daily clinic prep, patient check-in/out, and scheduling. This onsite role, Monday–Friday 9:00 AM–5:30 PM, emphasizes accurate data entry, cash handling, and patient communication within the PRMO revenue cycle team.

You will coordinate with physicians and staff, manage referrals, and ensure HIPAA-compliant documentation. Prior experience in healthcare is preferred, with strong customer service skills and attention to detail.