Patient Care Secretary – Scheduling & Front Desk

Beth Israel Lahey Health; Winchester (MA); Presencial; USD 28.000 - 37.000; Jornada completa

Descripción de la vacante

Beth Israel Lahey Health (BILH) is seeking a dedicated front desk/clerical associate for its Primary Care team in Massachusetts. You will serve as the frontline representative, delivering exceptional customer service to patients and staff, and shaping the patient experience from the moment they contact or arrive at the office.

The role involves phone interactions, patient registration, scheduling, co-pay collection and billing, and appointment confirmations.

Formación

• High School Degree or GED.
• A minimum of 1 year of experience in a high volume customer service related position.
• Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsabilidades

• Exercise the highest standards of customer service in all interactions with patients and staff as a frontline representative of BILH Primary Care.
• Represent the first impression of the office and influence the patient experience.
• Handle tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.

Conocimientos

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Educación

High School Diploma or GED

Descripción del empleo

Beth Israel Lahey Health (BILH) is seeking a dedicated front desk/clerical associate for its Primary Care team in Massachusetts. You will serve as the frontline representative, delivering exceptional customer service to patients and staff, and shaping the patient experience from the moment they contact or arrive at the office.

The role involves phone interactions, patient registration, scheduling, co-pay collection and billing, and appointment confirmations.