Medical Secretary & Front Desk Coordinator

Beth-Israel-Lahey-Health; Watertown (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Primary Care in Watertown, MA seeks a Medical Secretary to provide front-desk support, patient scheduling, and records management. You will coordinate communications between patients and providers, verify insurance, collect co-pays, and keep patient information confidential with strict privacy standards.

The role requires high school graduation, medical office experience, and familiarity with EHR and billing systems.

Qualifications

• High school diploma required; medical assistant experience desirable.
• Certification as medical assistant desirable.
• Graduate of secretarial training program preferred.
• Two years of experience in a busy medical practice helpful.
• Familiarity with CPT/ ICD-9 coding and insurance basics.

Responsibilities

• Greet patients and manage in-person and phone interactions.
• Schedule, confirm, and manage appointments using EHR.
• Register new patients and update information in records.
• Handle calls, messages, and faxes for timely communication.
• Coordinate referrals and obtain authorizations; maintain records.
• Collect co-pays and process payments; ensure confidentiality.
• Support front desk operations and maintain a clean waiting area.

Skills

Interpersonal skills

Multitasking

Telephone etiquette

Patient service

Privacy sensitive

Education

High school diploma

Medical assistant certification (desirable)

Secretarial training certification (desirable)

Tools

EHR systems

Billing systems

MS Office

Job description

Beth Israel Lahey Health Primary Care in Watertown, MA seeks a Medical Secretary to provide front-desk support, patient scheduling, and records management. You will coordinate communications between patients and providers, verify insurance, collect co-pays, and keep patient information confidential with strict privacy standards.

The role requires high school graduation, medical office experience, and familiarity with EHR and billing systems.