Patient Care Concierge & Scheduling Specialist

Beth Israel Lahey Health Primary Care, Inc.; Winchester (MA); On-site; USD 2,755,000 - 3,720,000; Full time

Job summary

Beth Israel Lahey Health Primary Care, Inc. is seeking a frontline clerical team member to greet patients and manage registrations, scheduling, billing and appointment confirmations. This role shapes the patient experience by helping patients receive the right care at the right time.

The ideal candidate will have at least one year of experience in a high-volume customer service environment, strong computer and communication skills, and the ability to multitask in a fast-paced setting.

Qualifications

• Minimum 1 year of experience in a high-volume customer service-related position.
• Strong communication skills required.
• Proficiency with PC applications and basic software tools preferred.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and verify demographic and insurance information.
• Schedule appointments and coordinate with care teams.
• Collect copays and assist with billing tasks.
• Make appointment confirmation calls and provide accurate information.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High school diploma or GED

Job description

Beth Israel Lahey Health Primary Care, Inc. is seeking a frontline clerical team member to greet patients and manage registrations, scheduling, billing and appointment confirmations. This role shapes the patient experience by helping patients receive the right care at the right time.

The ideal candidate will have at least one year of experience in a high-volume customer service environment, strong computer and communication skills, and the ability to multitask in a fast-paced setting.