Patient Services Associate - Part-Time Front Desk & Scheduling

Northwestern Medicine group; DeKalb (IL); On-site; USD 26,000 - 34,000; Part time

Job summary

Northwestern Medicine is hiring a Part-time Patient Services Representative for the Primary Care office. The role involves greeting patients, registering them, verifying insurance, collecting co-pays, and scheduling appointments.

You will also coordinate outside testing and ensure records are current and accurate while maintaining patient privacy and safety. Ideal candidates have 0–2 years in customer service and a high school diploma or GED.

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years of experience in a customer service position.

Responsibilities

• Greets patients, registers them, verifies insurance and collects co-pays.
• Answers phone and schedules appointments.
• Coordinates scheduling of outside testing for patients.
• Maintains patient information accuracy and updates demographics as needed.
• Ensures patient privacy and safety in daily operations.

Skills

Customer service

Phone etiquette

Scheduling

Education

High school diploma or GED

Job description

Northwestern Medicine is hiring a Part-time Patient Services Representative for the Primary Care office. The role involves greeting patients, registering them, verifying insurance, collecting co-pays, and scheduling appointments.

You will also coordinate outside testing and ensure records are current and accurate while maintaining patient privacy and safety. Ideal candidates have 0–2 years in customer service and a high school diploma or GED.