Patient Services Specialist: Front Desk & Scheduling

DeKalb County Economic Development Corporation (DCEDC); Sycamore (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, dental & vision coverage

Life insurance

Annual salary increase & incentive

Paid time off & holidays

Job summary

Northwestern Medicine is seeking a Patient Services Representative in Illinois to handle patient registration, insurance verification, and front-desk duties. You will greet patients, collect co-pays, and coordinate scheduling while ensuring patient confidentiality and accurate records.

Ideal candidates have a high school diploma or GED and 0–2 years of customer service experience. Bachelor’s degree and prior physician office experience are preferred.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.

Responsibilities

• Greets patients and handles patient registration, including insurance verification and collecting co-pays.
• Updates patient demographics and company information.
• Answers phones and schedules appointments; documents calls.
• Coordinates outside testing and liaises between patient and practice.
• Ensures patient confidentiality and accurate daily reconciliation.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Services Representative in Illinois to handle patient registration, insurance verification, and front-desk duties. You will greet patients, collect co-pays, and coordinate scheduling while ensuring patient confidentiality and accurate records.

Ideal candidates have a high school diploma or GED and 0–2 years of customer service experience. Bachelor’s degree and prior physician office experience are preferred.