Patient Services Associate – Onsite Front Desk

Fred Hutch; Kirkland (WA); On-site; USD 80,718,000 - 114,932,000; Part time

Benefits offered by this job

Retirement savings plan

Employee assistance program

Paid sick leave

Job summary

Fred Hutchinson Cancer Center is seeking a Per Diem Patient Services Representative to serve as the primary contact for patients, families, and caregivers. This onsite role—primarily at Evergreen Community Site—facilitates check-in, distributes paperwork, and triages questions while supporting a fast-paced healthcare environment.

The position requires a High School diploma, 6 months to 1 year in customer service, and strong communication. Per diem duties may vary by site and schedule.

Qualifications

• High School diploma or equivalent.
• Six months to one year experience in customer service environment
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician. May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Skills

Customer service

Communication

Time management

Independent work

Professional writing

Education

High School diploma or equivalent

Job description

Fred Hutchinson Cancer Center is seeking a Per Diem Patient Services Representative to serve as the primary contact for patients, families, and caregivers. This onsite role—primarily at Evergreen Community Site—facilitates check-in, distributes paperwork, and triages questions while supporting a fast-paced healthcare environment.

The position requires a High School diploma, 6 months to 1 year in customer service, and strong communication. Per diem duties may vary by site and schedule.