Onsite Patient Access & Front Desk Associate

Fred Hutchinson Cancer Research Center; Northern (KY); Hybrid; USD 39,000 - 55,000; Part time

Benefits offered by this job

Retirement savings plan

Employee assistance program

Paid sick leave

Job summary

Fred Hutchinson Cancer Center is seeking a Patient Services Representative for our Northwest Hospital location. This fully onsite per diem role supports patient check-in, triage, and front-line customer service, with potential to float to other Fred Hutch sites.

Typical hours are 7:30 am–5:00 pm PST, Monday–Friday. Responsibilities include greeting patients, distributing forms, triaging inquiries, and performing light clerical duties.

Qualifications

• High School diploma or equivalent required.
• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) clearly and concisely.
• Proficient with a mouse, navigating computer programs and using email.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Skills

Customer service

Communication

Time management

Computer skills

Education

High School diploma or equivalent

Tools

Email usage

Computer navigation

Office software

Job description

Fred Hutchinson Cancer Center is seeking a Patient Services Representative for our Northwest Hospital location. This fully onsite per diem role supports patient check-in, triage, and front-line customer service, with potential to float to other Fred Hutch sites.

Typical hours are 7:30 am–5:00 pm PST, Monday–Friday. Responsibilities include greeting patients, distributing forms, triaging inquiries, and performing light clerical duties.