Onsite Patient Services Specialist – Seattle

Fred Hutchinson Cancer Research Center; Seattle, Northern (WA, KY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Onsite health clinic

Tuition reimbursement

Paid time off and holidays

Job summary

Fred Hutchinson Cancer Center is seeking a Patient Services Representative to serve as the primary point of contact for patients, families, and caregivers, facilitating check-in and delivering patient-centered service at our South Lake Union onsite location.

In this fast-paced healthcare setting, you will greet patients, assemble paperwork, triage questions, and support clerical tasks while ensuring accurate demographic, clinical, and financial information.

Qualifications

• High School diploma or equivalent.
• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Skills

Customer service

Healthcare environment

Communication skills

Time management

Education

High School diploma

Job description

Fred Hutchinson Cancer Center is seeking a Patient Services Representative to serve as the primary point of contact for patients, families, and caregivers, facilitating check-in and delivering patient-centered service at our South Lake Union onsite location.

In this fast-paced healthcare setting, you will greet patients, assemble paperwork, triage questions, and support clerical tasks while ensuring accurate demographic, clinical, and financial information.