Patient Services Representative – Onsite Care Concierge

Fred Hutch; Bellevue (WA); On-site; USD 39,000 - 55,000; Part time

Benefits offered by this job

Retirement savings plan

Employee assistance program

Paid sick leave

Job summary

Fred Hutchinson Cancer Center is seeking a Per Diem Patient Services Representative for our Overlake location to greet patients, screen arrivals, and support the check-in process with a patient-centered approach.

The role requires a High School diploma and 6 months to 1 year of customer service experience, in a fast-paced healthcare setting. Per diem, onsite work Monday-Friday in Bellevue area, with hourly pay from $28.18 to $40.11 and benefits.

Qualifications

• High School diploma or equivalent.
• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate clearly (written and verbal).
• Proficient with a mouse, computer programs and email.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician. May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Skills

Customer service experience

Communication skills

Time management

Healthcare familiarity

Computer literacy

Teamwork

Education

High School diploma or equivalent

Job description

Fred Hutchinson Cancer Center is seeking a Per Diem Patient Services Representative for our Overlake location to greet patients, screen arrivals, and support the check-in process with a patient-centered approach.

The role requires a High School diploma and 6 months to 1 year of customer service experience, in a fast-paced healthcare setting. Per diem, onsite work Monday-Friday in Bellevue area, with hourly pay from $28.18 to $40.11 and benefits.