Onsite Patient Services Concierge (Per Diem)

Fred Hutchinson Cancer Center (Fred Hutch); Seattle (WA); On-site; USD 39,000 - 55,000; Part time

Job summary

Fred Hutchinson Cancer Center is seeking a Patient Services Representative Per Diem at our Northwest Hospital location in Seattle. You will be the first point of contact for patients, families and caregivers, facilitating check-in and delivering patient-centered customer service in a fast-paced healthcare environment.

This onsite role offers weekday shifts with flexible start times. Strong communication, basic computer skills, and a courteous, organized approach are required to help patients

Qualifications

• Required: High School diploma or equivalent
• Six months to one year experience in customer service environment
• Ability to work in a fast paced, complex healthcare environment
• Effectively organize and manage time and tasks independently
• Ability to communicate (verbally and in writing) in a clear and concise manner
• Can use a mouse, navigate computer programs and use email in a professional setting

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff
• Triage questions and concerns from callers and forward to appropriate staff or department as needed
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies
• Activates provider orders (Alliance Lab only)
• May schedule patient appointments as ordered by clinician
• May be responsible for the facilitation of patient flow
• Verifies demographic, clinical and financial information with patient as required

Job description

Fred Hutchinson Cancer Center is seeking a Patient Services Representative Per Diem at our Northwest Hospital location in Seattle. You will be the first point of contact for patients, families and caregivers, facilitating check-in and delivering patient-centered customer service in a fast-paced healthcare environment.

This onsite role offers weekday shifts with flexible start times. Strong communication, basic computer skills, and a courteous, organized approach are required to help patients