Patient Services Associate - Medical Receptionist, Day Shift

Trinity Health Corp.; Town of Hamburg (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful, patient-centered work

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and patient care.

Your role includes welcoming patients, checking in, verifying insurance, scheduling appointments, handling calls, collecting payments, and supporting day-to-day office tasks to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED (or valid work permit for ages 15-17).
• Course work in insurance/billing or medical practice education preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone handling

Scheduling

Insurance verification

Record maintenance

Education

High School Diploma or GED

Medical office coursework (preferred)

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and patient care.

Your role includes welcoming patients, checking in, verifying insurance, scheduling appointments, handling calls, collecting payments, and supporting day-to-day office tasks to ensure a smooth patient experience.