Patient Experience Coordinator | Day-One Benefits

Trinity Health Corp.; Hibbing (MN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful patient-care work

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, verifying registration and insurance, scheduling appointments, answering phones, collecting payments, and supporting MyChart and record-keeping tasks to ensure smooth clinic

Qualifications

• Education: High School Diploma or GED (or 15-17 with work permit).
• Minimum 1–2 years of experience in medical/physician office or customer service preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, route messages.
• Collect payments and support billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Work with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone handling

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, verifying registration and insurance, scheduling appointments, answering phones, collecting payments, and supporting MyChart and record-keeping tasks to ensure smooth clinic