Day Shift Medical Receptionist — Patient Care & Front Desk

Trinity Health Corp.; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for day shift. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and excellent patient care.

Responsibilities include greeting patients, verifying information, scheduling appointments, handling calls, collecting payments, and assisting with MyChart. Previous medical office or customer service experience is preferred.

Qualifications

• High School Diploma or GED; or age 15–17 with valid work permit.
• Course work in insurance/billing or medical practice education or seminars is preferred but not required.
• Credentials/licensure: none required.
• 1–2 years of experience in a medical/physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Education

High School Diploma or GED

Insurance/Billing coursework

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for day shift. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and excellent patient care.

Responsibilities include greeting patients, verifying information, scheduling appointments, handling calls, collecting payments, and assisting with MyChart. Previous medical office or customer service experience is preferred.