Patient-First Front Desk Specialist

IHA; Van Buren Charter Township (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, ensuring a welcoming experience while supporting efficient office operations and high-quality patient care.

Your responsibilities include greeting patients, verifying insurance, scheduling appointments, handling calls, processing payments, and maintaining accurate records.

Qualifications

• High School Diploma or GED required.
• 1–2 years of medical/physician office or customer service experience preferred.

Responsibilities

• Greet patients and visitors professionally and with compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages to appropriate staff.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support daily office operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Professional communication

Professional demeanor

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, ensuring a welcoming experience while supporting efficient office operations and high-quality patient care.

Your responsibilities include greeting patients, verifying insurance, scheduling appointments, handling calls, processing payments, and maintaining accurate records.