Patient Services Associate II — Welcoming Care Concierge

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 21,000 - 34,000; Full time

Job summary

Thomas Jefferson University Hospitals, Inc. is seeking a Patient Services Associate II in Philadelphia to courteously process arrival and departure activities, verify insurance, obtain pre-certifications and referrals, and ensure patients move smoothly to examination rooms using EPIC.

The role focuses on delivering the Jefferson Experience, maintaining data accuracy, protecting patient privacy under HIPAA, and collaborating with staff to handle time-sensitive workloads and inquiries across

Qualifications

• HS Diploma or equivalent required.
• Must communicate courteously with patients and visitors.
• Willingness to provide and support a positive Jefferson Experience.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Processes check in and check out, scheduling patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as appropriate.
• Greets and interacts with patients/visitors professionally, on phone or in person.
• Adheres to HIPAA privacy and security requirements and regulatory standards.
• Other duties as requested or assigned.

Skills

Patient interaction

HIPAA compliance

Data interpretation

Multitasking

Communication skills

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Thomas Jefferson University Hospitals, Inc. is seeking a Patient Services Associate II in Philadelphia to courteously process arrival and departure activities, verify insurance, obtain pre-certifications and referrals, and ensure patients move smoothly to examination rooms using EPIC.

The role focuses on delivering the Jefferson Experience, maintaining data accuracy, protecting patient privacy under HIPAA, and collaborating with staff to handle time-sensitive workloads and inquiries across