Patient Services Associate II - Front Desk & Pre-Auth

Jefferson Health; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Services Associate II to enhance the patient and visitor experience by processing arrival and departure activities and handling pre-certifications for procedures. The role emphasizes HIPAA compliance and courteous service while maintaining efficient patient flow.

Responsibilities include check-in/out, scheduling via EPIC, and escalating concerns as needed. Requires a HS Diploma and preferred healthcare customer service experience in a fast-paced setting.

Qualifications

• Education: HS Diploma or equivalent required.
• Experience: Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Processes check in and check out, point of service activities and scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.

Skills

Customer service

Education

HS Diploma

Job description

Jefferson Health is seeking a Patient Services Associate II to enhance the patient and visitor experience by processing arrival and departure activities and handling pre-certifications for procedures. The role emphasizes HIPAA compliance and courteous service while maintaining efficient patient flow.

Responsibilities include check-in/out, scheduling via EPIC, and escalating concerns as needed. Requires a HS Diploma and preferred healthcare customer service experience in a fast-paced setting.