Patient Services Associate II — Elevate Patient Experience

Jefferson Health; Penfield (PA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Supplemental insurance

Dental

Vision

Life and AD&D insurance

Short- and long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Job summary

Jefferson Health in Elkins Park, PA seeks a Patient Services Associate II to enhance the patient experience by courteously processing arrivals and departures and obtaining pre-authorizations. You will verify insurance, referrals, and demographics to support efficient room flow and accurate records.

Responsibilities include greeting patients, handling scheduling via EPIC, and ensuring HIPAA compliance while maintaining a positive Jefferson Experience across all contacts.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to support a positive Jefferson Experience for all patients and/or visitors.
• Ability to multi task while managing a time sensitive workload.
• Experience with check-in/check-out and scheduling via EPIC is preferred.

Responsibilities

• Interact with patients, visitors and staff in line with Jefferson values.
• Process check-in/check-out and schedule appointments via EPIC.
• Obtain pre-certifications/pre-authorizations for procedures.
• Maintain efficient practice flow and escalate concerns as needed.
• Greet patients and visitors professionally by phone or in person.
• Adhere to HIPAA privacy and security requirements.
• Ensure compliance with applicable regulations.
• Perform other duties as assigned.

Skills

Communication

Customer service

Data interpretation

Time management

Education

HS Diploma or equivalent

Job description

Jefferson Health in Elkins Park, PA seeks a Patient Services Associate II to enhance the patient experience by courteously processing arrivals and departures and obtaining pre-authorizations. You will verify insurance, referrals, and demographics to support efficient room flow and accurate records.

Responsibilities include greeting patients, handling scheduling via EPIC, and ensuring HIPAA compliance while maintaining a positive Jefferson Experience across all contacts.