Patient Experience Associate II

Jefferson University Physicians; United States; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Tuition assistance

Job summary

Jefferson Health in Philadelphia seeks a Patient Services Associate II to courteously handle patient arrival and departure activities, verify insurance, and obtain pre-authorizations. The role focuses on delivering the Jefferson Experience and maintaining efficient flow to examination rooms.

Responsibilities include check-in/out, scheduling via EPIC, and ensuring compliance with HIPAA and regulatory standards, while providing top-tier service to patients and visitors.

Qualifications

• HS Diploma or equivalent required.
• Must communicate courteously with patients/visitors.
• Willingness to provide Jefferson Experience to patients/visitors.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Processes check in and check out, scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Communication

Data processing

Multitasking

HIPAA compliance

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health in Philadelphia seeks a Patient Services Associate II to courteously handle patient arrival and departure activities, verify insurance, and obtain pre-authorizations. The role focuses on delivering the Jefferson Experience and maintaining efficient flow to examination rooms.

Responsibilities include check-in/out, scheduling via EPIC, and ensuring compliance with HIPAA and regulatory standards, while providing top-tier service to patients and visitors.