Patient Services Associate II – Welcome & Check-In Champion

Thomas Jefferson University Hospitals, Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate II to professionally handle arrival/departure activities, verify insurance, and support a smooth patient flow in the Philadelphia area. The role emphasizes delivering the Jefferson Experience through courteous interactions and accurate data processing.

Responsibilities include check-in/out via EPIC, obtaining pre-authorizations, maintaining throughput, HIPAA compliance, and addressing patient or provider concerns as needed.

Qualifications

• HS Diploma or equivalent required.
• Must communicate courteously with patients and/or visitors.
• Ability to process and interpret data and manage a time-sensitive workload.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

Multi-tasking

Time management

Education

HS Diploma

Job description

Jefferson Health is seeking a Patient Services Associate II to professionally handle arrival/departure activities, verify insurance, and support a smooth patient flow in the Philadelphia area. The role emphasizes delivering the Jefferson Experience through courteous interactions and accurate data processing.

Responsibilities include check-in/out via EPIC, obtaining pre-authorizations, maintaining throughput, HIPAA compliance, and addressing patient or provider concerns as needed.