Patient Services Associate II — Quick, Courteous Check-In

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by handling arrival/departure activities, obtaining pre-certifications, and verifying insurance and demographics. The role supports an efficient flow of patients to examination rooms.

Responsibilities include checking in/out via EPIC, greeting patients, and ensuring HIPAA compliance. Must hold a high school diploma and communicate courteously with patients and visitors.

Qualifications

• HS Diploma or equivalent required.
• communicates courteously with patients/visitors and supports a positive Jefferson Experience.
• Ability to process and interpret data; ability to multi-task while managing a time-sensitive workload.

Responsibilities

• Interact with coworkers, visitors, and staff in line with Jefferson values.
• Process check-in/check-out and scheduling via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Maintain efficient flow and escalate patient/provider concerns as appropriate.
• Greet patients/visitors in person or by phone.
• Adhere to HIPAA privacy and security requirements and regulatory standards.
• Other duties as assigned.

Skills

Communication

Multitasking

Data interpretation

Education

HS Diploma or equivalent

Job description

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by handling arrival/departure activities, obtaining pre-certifications, and verifying insurance and demographics. The role supports an efficient flow of patients to examination rooms.

Responsibilities include checking in/out via EPIC, greeting patients, and ensuring HIPAA compliance. Must hold a high school diploma and communicate courteously with patients and visitors.