Patient Services Associate II - Patient Access & Check-In

Jefferson Health; Woodcrest (AL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Tuition Assistance

Life and AD&D Insurance

Job summary

Jefferson Health is seeking a Patient Services Associate (PSA) II to professionally process arrival and departure activities and verify demographics and insurance information. The role supports the Jefferson Experience by ensuring prompt, courteous patient interactions and an efficient flow through examination rooms.

Responsibilities include obtaining pre-certifications/authorizations, handling referrals, and maintaining patient data accuracy while adhering to regulatory standards.

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to multitask and manage a time-sensitive workload.

Responsibilities

• Interacts with coworkers, visitors, and staff per Jefferson values.
• Processes check-in/check-out and schedules appointments via EPIC.
• Obtains pre-certifications/pre-authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as needed.
• Greets patients/visitors professionally, by phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with federal, state, and local regulations.
• Other duties as assigned.

Skills

Communication skills

Patient interaction

Data processing

Multitasking

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate (PSA) II to professionally process arrival and departure activities and verify demographics and insurance information. The role supports the Jefferson Experience by ensuring prompt, courteous patient interactions and an efficient flow through examination rooms.

Responsibilities include obtaining pre-certifications/authorizations, handling referrals, and maintaining patient data accuracy while adhering to regulatory standards.